The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Feel free to contact us directly with any custom requests. We are always happy to make an item especially for you! Unfortunately there are limitations. Colors are always a big one due to the difficulty in viewing true colors over the internet. We'll do everything we can to assure that you're happy with any custom purchase but be aware, once a custom order ships, it's yours and subject to our returns policy.
Due to the delicate nature of the materials, we recommend that they only be cleaned by gently wiping any dirt off with a damp cloth.